Global Omnium, through its corporate venturing vehicle GoHubVentures, has announced the investment of 500,000 euros in the startup Aunoa, which has unique software capable of improving artificial intelligence responses in virtual assistants for customer service automated. DWF-RCD and Capital y Gestión have participated in the operation as advisers.
The new GoHub company offers a platform that surpasses current artificial intelligence solutions on the market and accelerates the implementation of an automated conversational service between companies and their users.
Aunoa’s technology changes the rules, turning traditional sales and customer service processes into conversations through the most widespread instant messaging applications, such as WhatsApp, so that company and customer communicate in a simple and efficient.
Who has not despaired when talking to the virtual assistant of banks, telecommunications companies or insurance companies? Aunoa’s software humanizes artificial intelligenceto deliver fast response, shorten times, and improve the user experience that requires agile solutions.
Omni-channel: a communication channel for every need
Aunoa offers an added value: the omnichannel of its service, since it directs communications to the most appropriate channel according to the type of userthat needs it. In this way, it allows a similar and unified customer experience regardless of the channel through which the user accesses.
In particular, it promotes channels that are not currently integrated or developed by companies, such as WhatsApp, Facebook Messenger, Twitter DM, Telegram, Alexa, etc.These are the applications that users use daily to communicate with their environment, making them highly accessible and eliminate barriers to entry, create closeness and trust. So, Aunoa expands its customer target to companies, since they can cover from generation Z and millennials to the elderly.
Currently, as a result of COVID-19, Aunoa has developed together with the digital signature startup Docuten the TECAP solution to facilitate procedures between citizens and public administration and has been chosen as the best startup in the II edition of PC Components Startup Boosterfor its business of e-commerce.
The entry of GoHub Ventures in Aunoa will allow to promote the introduction of its products in various sectors. On the other hand, being part of the ecosystem will facilitate collaboration in multidisciplinary projects with the companies of the Global Omnium group, in any application area in which conversational artificial intelligence solutions are the engine of communications.
Fernando Pérez Borrajo, Corporate Director at Aunoa: “With a service model validated and successfully implemented in several multinational clients, the incorporation of GoHub Ventures is going to be an enormous help due to its vast experience with its companies participating in our scalability and internationalization”.
Jaime Barba, Global Director at GoHub Ventures:“The startups we bet on through GoHub will be key in the new decade and Aunoa is one of them with its automated language solution. We continue to invest with our focus focused on digital transformation and B2B for enterprise models that are both a challenge and an opportunity right now”.